How to place an order
Select Items and quantity required, just click the "Add to Cart" button to add chosen product to your shopping basket. When you have finished shopping, select “Checkout” button. This will take you to a secure page for providing your credit card or debit card details and delivery address.

We accept Visa, Mastercard, Maestro, Switch, Delta and Solo cards.

Delivery and Handling
Carriage is charged at ....
As you browse our website you will see that we give an estimated delivery timescale for each product we stock. You will be able to track your order by logging into “Order Status” page.

Whilst we try our best to meet estimated delivery times we cannot guarantee them as we use third party couriers. We shall not be liable for any consequential losses caused by delivery delays.

Your security & credit card security

We value your security and have done our utmost to ensure none of your personal information is at risk while you are visiting our site. Our secure checkout facility uses 128-bit SSL encryption (the strongest available).

VAT

All prices quoted on our website include VAT at the UK rate of 17.5%

Your privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
We collect information about you to process your order and for our own marketing purposes to advise you of any beneficial offers and promotions. We will not under any circumstances pass on your information to a third party.

The information we will collect about you includes:
• your name
• address
• delivery address (if required)
• phone number(s)
• e-mail address
• credit/debit card details

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information, which we hold, will be held securely in accordance with our internal security policy.
We may use technology to track the patterns of behaviour of visitors to our web site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you wish to complain
Should you ever feel the need to complain, we will try our best to reach a satisfactory resolution for you. Please send us an e-mail to sales@byebyebaby.co.uk

Returns
In the unlikely event you need to return anything to us, please send an e-mail to our customer care department on sales@byebyebaby.co.uk

Please do not return any item without first contacting our customer care department for a returns number.
If any goods are returned owing to an error on our part, we will gladly refund your postage charges.
If any goods are returned unwanted or incorrectly ordered by you, we will either exchange or refund (subject to a 15% restocking fee) provided that all goods are returned in a perfect, saleable condition within 7 days. However, no carriage refunds can be given.
If any goods are returned which you feel are faulty and un-repairable, and covered by the manufacturer's warranty, these must be returned to us for inspection, together with your purchase receipt. If it is found to be a genuine fault of manufacture (not accidental damage, misuse, abuse, neglect, normal wear and tear, something that can be adjusted, or a part that can be changed), we will usually either repair or replace* it free of charge. In some cases we may offer a full refund. Your standard postage costs will usually be reimbursed, but we will not reimburse any additional postage costs you paid for services such as priority delivery or delivery outside of mainland UK.
If any parts on the bike are faulty, or develop a fault during the 12-month guarantee period, we will send out replacements free of charge, so long as they are covered by the manufacturer's warranty. Any labour/fitting charges are the responsibility of the customer.
If any goods are returned claiming to be faulty which we regard as not being covered by the manufacturer's warranty, we will contact you to inform you of this. In this event, you will be liable for all postage costs.
* replacement goods will only be sent where the fault is deemed to have occurred within a reasonable time period.

IMPORTANT NOTES

All postage costs relating to the returning of goods will be the responsibility of the buyer (except when the goods are either faulty or incorrect). We only offer a collection service for warranty claims within 28 days of delivery.

These statements do not affect your statutory rights.